The 20% Problem
NYC is mathematically hostile for independent physical therapy clinics. It is a battle against the margins. You face labor costs 20% above the national average while fighting denial rates approaching 20%.
20% DENIAL RATE
An average of $18,000 per clinician is delayed or lost annually to preventable denials. Generic AI scribes make this worse by generating “good enough” notes that fail medical necessity checks. M9 Assurance catches the leak before the claim is submitted.
2 HOURS OF “PAJAMA TIME”
Clinicians are documenting on personal time. This leads to fatigue, turnover, and “cloned notes” (copy-paste) that trigger TPE audits. We return 5-10 hours of personal time to each of your staff, every week.
THE AUDIT RISK
Speed is dangerous. A rushed note today becomes a clawback two years from now. We don’t just store your notes; we ensure they contain the specific objective data required to survive a payer audit.
M9 AssurANCE
M9 Assurance is a revenue-defense, HIPAA-compliant data platform that safeguards your clinic with human-verified steps to reduce denials and ease documentation. We deliver high-quality, defensible notes for much less than traditional Virtual Assistants.
1
Dictation Data Capture
Your clinicians speak. They never type. We capture the session summary via our HIPAA-compliant vault. No death by dropdowns. We run parallel to your existing EMR with zero integration headache.
2
The Human Firewall
AI drafts the structure, but it does not finalize the claim. A Human M9 Auditor verifies the CPT coding, corrects hallucinations, and enforces medical necessity justification, all ready for your review.
3
THE REVENUE LOCK
We deliver a billing-ready SOAP note within 24 hours. We target a 90% First-Pass Acceptance Rate. If the note isn’t defensible, we’ll let your billing team know, ASAP.
A League Above Ai Scribes
M9 Assurance keeps a human in the loop to review every note. Why? Because in medical and billing compliance, hallucinations are fraud. Defensibility needs more than just AI, it needs accountability.
| M9 Assurance | Generic AI Scribe | |
| Focus | Security | Speed |
| Mechanism | Human-Verified AI | Unsupervised AI |
| Risk Profile | Audit Grade Verification | Hallucinations + Cloned Text |
| Financial Outcome | Revenue Certainty | Fast Notes + Risky Claims |
The m9 Difference
M9 Assurance is not just software. It is a Revenue Assurance Data Platform. We deploy a Human-Verified Protocol designed to stop the bleed and secure the financial integrity of your practice.
M9 Assurance
Security
We prioritize audit defensibility over speed. Every note is a legal document that must withstand payer scrutiny.
Human-Verified AI
We deploy a clinical expert to verify every AI draft, catching the subtle coding errors and nuances that machines miss.
Audit-Grade Verification
Our auditors specifically validate medical necessity justification, acting as a firewall against “cloned note” accusations.
Revenue Certainty
We deliver a claim that is engineered to be paid on the first submission, securing your cash flow.
GENERIC AI SCRIBE
Speed
Their algorithms race to fill the page, prioritizing word count over the clinical accuracy required to secure payment.
Unsupervised AI
You are forced to trust a “black box” that may not have an audit-proof understanding of medical necessity for your payer.
Hallucinations + Cloned Text
Generative models frequently “hallucinate” data or produce repetitive, templated text that can trigger TPE audits.
Fast notes + risky claims
You save minutes today only to face thousands of dollars in clawbacks tomorrow due to insufficient documentation.
Apply For the Pilot
We are recruiting exactly 3 clinics in the NYC Metro area for our Alpha Cohort. Because M9 Assurance relies on high-touch clinical verification rather than automated volume, we cannot accept every applicant. We are prioritizing partners who demonstrate operational need and have the capacity to select at least 3 clinicians to participate.
The M9 Assurance
We’ll rework 5 denied claims, as part of onboarding. If your team doesn’t save 10 hours of documentation time in the first 30 days, we’ll refund the fee.
Keith l. Kirkland
Founder + CEO
Join the M9 Assurance Pilot
Pre-Pilot Checklist
For the M9 Assurance Pilot, we will select 3 Clinics to join the Alpha Cohort. You get first access and the best price for life. You will also get to help shape the future of the product experience. Take a look at our checklist below. We only want to work with you if we can really give you real value.
- YOU ARE UNHAPPY WITH DENIAL RATES
- Your denial rates or administrative costs are compressing your margins and you are looking for solutions.
- YOU HATE “PAJAMA TIME”
- You believe your therapists should spend their evenings recovering, not typing.
- YOU VALUE HAVING A DEFENSIBLE “GROUND TRUTH.”
- You understand that the medical note is your only defense against an audit. You want it accurate, not just “done.”
- YOU ARE IN NYC
- We are deploying exclusively to independent physical therapy practices in NYC.
The H9 Co.